Return and Exchange

Return and exchange are applicable to the following conditions:

  • Purchase within 7 days
  • The application must be a product of the same model and the same color as originally purchased;
  • If the product is a discontinued item, Mo-Ya will offer the customer a refunded based on the purchased amount;
  • Personal care products, food and healthcare products are not applicable;
  • Application without accompanying required supporting documents or information as stated is not accepted

Supporting documents of the application

  • Photo or video of the defective item
  • Product with original packaging
  • Product accessories came with the original packaging
  • Product warranty card (if applicable)
  • Delivery invoice
  • Operation manual (if applicable)
  • Other information such as customer name, coupons, address and email associated with this transaction if any

Application procedures

  • Describe the damage that has occurred by sending an email to